Your organization may wish for you to enter a verification code shown within the Duo Universal Prompt into Duo Mobile when you approve a Duo Push request.

If you're not able to scan your fingerprint using the Touch ID sensor you can also approve the Duo authentication request using the device's passcode. If you're using a Touch ID capable iOS device you can scan your fingerprint to approve Duo authentication requests. If you're not able to approve the login request with Face ID or if you did not grant Duo Mobile permission to use Face ID, you can approve the Duo authentication request using the device's passcode. If your first try isn't successful, tap Try Face ID Again to scan your face again. Scan your face in the same manner that you use to unlock your device to approve the Duo login request. The first time you receive a Duo Push request on your iOS device which requires biometric verification, you'll be prompted to grant Face ID permission to the Duo Mobile app. You can approve Duo authentication requests with Face ID if your device supports it. Your organization may require biometric verification when you approve a Duo Push request. On devices that do not feature 3D Touch, swipe left on the Duo Mobile notification to reveal the actions. When your screen is unlocked, long-press or swipe down on the Duo Mobile banner notification received to reveal the authentication actions. Tap an action and supply your passcode or biometric verification (face or fingerprint) to complete the action. Perform a firm longpress on the Duo Mobile notification from the lock screen to reveal the 'Approve' or 'Deny' actions. The actions presented to you when you respond to the notification depend on your organization's Duo policy settings, such as whether or not you can approve the login request without PIN or biometric verification. You can respond to Duo Push requests from the iOS lock screen or banner notification. Tap OK to continue to the Duo Mobile app. You can still approve a Duo Push request by opening the Duo Mobile app and approving the pending authentication. If you tapped Yes, this was a suspicious login, Duo will silence all Duo Mobile notifications for the next 20 minutes. If you made a mistake or the login isn't suspicious, tap No to deny the request without reporting it. If you aren't trying to log into an application or service protected by Duo and don't recognize the request, tap Yes to notify your organization's Duo administrator. You’ll be asked if this was a suspicious login. If you get a login request that you weren't expecting, press Deny to reject the request.

If you choose to authenticate with Duo Push, you'll get a login request sent to your phone - just press Approve to authenticate. Now you're able to respond to Duo Push authentication requests, or generate passcodes to log in to applications. You'll see your newly-added Duo account in the accounts list.

Tap OK and return to your browser to complete the log in process.

To turn off sharing usage data, tap Turn off.

Allow Duo Mobile to collect data to help improve your experience by tapping Continue.

Tap Allow notifications to permit notifications from Duo Mobile in iOS settings. You'll see new Duo Push requests when they arrive at your device, and can approve or deny from the notification without opening the app.

Respond to Duo Mobile even faster by enabling notifications.

If you feel comfortable using Duo Mobile to log in to applications you can tap Skip. Tap Practice now to go through some training screens.

It's a good idea to take a few minutes to practice approving and denying Duo authentication requests if you haven't used Duo before.

Give the new account a name and tap Save.

If you're prompted to allow Duo Mobile permission to use your device camera, please grant it.

Use your camera to scan the QR code shown by Duo Enrollment in your browser.

Launch Duo Mobile and step through the introduction screens. When you enroll in Duo for the first time and choose to add an iOS device or use Duo Push, you're shown a QR code to scan with the Duo Mobile app to complete activation. The app version will be displayed in the bottom left corner. To see which version of Duo Mobile is installed on your device, open Duo Mobile and tap the menu icon. Supported Platforms: The current version of Duo Mobile supports iOS 15.0 and greater. Find the latest version of Duo Mobile in the App Store.

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